Who is responsible
Habitform Living Ltd., 11 Broadfield Court, Sheffield, S8 0XF, United Kingdom. Data protection queries: [email protected].
Legal framework
We handle personal details under UK GDPR and the Data Protection Act 2018 and mandatory statutes across United Kingdom. Statutory law supersedes this document in any instance of conflict.
What we collect
During ordering, we log strictly essential delivery details: name, postal destination, email, contact telephone, and line items. We never collect or store payment card data on this platform. Routine browsing collects basic technical logs: IP address, browser setup, visited paths: using the cookie mechanisms outlined below.
- Customer contact and shipping details including legal name, postal address, email address, and UK telephone number.
- Transaction history, invoice copies, and direct bank details provided for processing approved return reimbursements.
- Technical telemetry including internet protocol address, browser parameters, and site usage interaction data.
- Customer correspondence, customer service inquiries, and return handling documentation.
Why we use it
- Fulfill orders, coordinate couriers, and process physical returns.
- Respond to customer tickets and transmit transit alerts.
- Maintain store security protocols and evaluate site performance.
- Dispatch practical product news solely to opted-in subscribers, with an instant opt-out link in every email.
Authorized third parties
Freight couriers get package handling information. Payment platforms receive transactional values required to settle accounts. Infrastructure and metric vendors operate on our instruction under data agreements. We never sell your records.
The California Consumer Privacy Act does not apply to operations in the United Kingdom, but pursuant to applicable UK data regulations, Habitform Living Ltd. confirms that customer personal information is never sold, leased, or traded to third parties.
Data retention spans
Sales records remain stored for the duration demanded by tax accounting law, then undergo deletion. Profile data stays active until you shut your account. Web analytics records are kept for 14 months.
Your rights
Pursuant to the UK General Data Protection Regulation and the Data Protection Act 2018, United Kingdom consumers possess legal rights to request access to their records, rectify inaccurate data, demand data erasure, restrict processing, and request structured data portability by emailing [email protected].
Security
Habitform Living Ltd. processes payments exclusively through Cash on Delivery and Direct Bank Transfer. Because our store does not process, store, or transmit payment card credentials, external payment processors and card compliance mechanisms are not utilized.
Questions about this policy
Contact [email protected] or phone +44 114 238 2391 throughout Mon-Thu 08:45-17:30, Fri 08:45-16:15, Sat 09:15-14:30. Every message gets an answer within one business day.
- Merchant
- Habitform Living Ltd.
- Registered address
- 11 Broadfield Court, Sheffield, S8 0XF, United Kingdom
- [email protected]
- Phone
- +44 114 238 2391
- Working hours
- Mon-Thu 08:45-17:30, Fri 08:45-16:15, Sat 09:15-14:30
- Registration
- Company No. 12383095